Terms & conditions
By visiting JackWills.com, you are accepting and consenting to the practices described in the Terms and Conditions. Jack Wills Limited website(s) (our "Site" or "Sites") and related services are made available to you pursuant to the following Terms and Conditions. We may modify the Terms and Conditions from time to time, and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified Terms and Conditions. Jack Wills Ltd., is a company registered under the Companies Acts (Company Number 3504842 and VAT number GB 250 0712 53) and trading as JackWills.com ("Jack Wills Limited", "we", "us", "our"). We provide this Site as a service to its customers.
Please read the Terms and Conditions and check back often. If you do not agree to any change to the Terms and Conditions, then you must immediately stop using the Site.
ELIGIBILITY TO PURCHASE
The purchase of merchandise through Jack Wills Limited is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with English law.
In order to make purchases through the Site, you will be requested to register and provide your personal details. In particular, Customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the Jack Wills terms of eligibility, who have been issued a valid credit card by a bank acceptable to Jack Wills, whose applications are acceptable to Jack Wills and who have authorised Jack Wills to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase. Purchases made on the site are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. Jack Wills reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
Moreover, by making an offer to purchase merchandise, you expressly authorise us to perform credit checks and, where Jack Wills feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
All orders are subject to acceptance and availability.
Due to the speed of our order fulfillment, we are unable to amend any orders once they have been placed.
Please be aware that we are unable to cancel customers' orders once they have been placed.
Prices shown on the site are in GBP and are inclusive of VAT unless an alternative country has been selected by the customer, as indicated in the top left hand corner of the website. All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on the website at the time the order is accepted will be honoured. If you are buying from outside the UK, you will also incur carriage costs and any duties for the UK. Jack Wills will not be responsible for any import duties on international orders.
Return by post: We are happy to offer a refund or exchange on any product purchased online via post. It must be returned in perfect condition (unwashed and unworn) together with your filled out return docket within 28 days of purchase. When we receive it, we'll get onto it as soon as possible but it can take up to 10 working days to process. We recommend sending returns to us by Special delivery if you would like it to be tracked and insured.
Please send to:
Jack Wills Returns,
Unit 1, Parkway Interchange
35 Kettlebridge Road
Return to store: You can return to any Jack Wills store in the United Kingdom (excluding Channels Islands, Heathrow and Outlet stores). The same return policy applies as by post: returned items must be unworn and unwashed, in their original condition, and be accompanied by a copy of your original receipt or invoice.
Returned items must be unworn and unwashed, and for obvious hygiene reasons, all undergarments (pants, boxers and tights) are non-returnable. Bath, beauty & Grooming products are returnable only if unopened and in a sellable condition.
Gifts cards and E-Vouchers are non-refundable; however we are happy to exchange to the value purchased.
ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order. Unless you cancel your order, acceptance of your order and completion of the contract between you and Jack Wills will be perfected when we despatch the goods to you. The sale contract is therefore concluded in London, England and the language of the contract is English.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out above.
Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
In an effort to protect our customers, all orders placed at JackWills.com are screened and security checked for fraud. We advise you to include a valid telephone number and email address with your order so we can contact you if we need you to confirm its authenticity. All checks are made for the security and safe shopping of our customers. We may ask you to confirm certain elements of your order which may include the billing or delivery address. We will never ask you for full credit / debit card details. Although it is rare that it would be necessary for us to cancel an order, we reserve the right to refuse any orders from a customer where the following situations are applicable:
Incorrect credit/debit card number, expiration date or security code.
Incorrect billing information (billing information you provide is different from information your credit card company/ bank has on record).
Insufficient/incorrect shipping address (street, town/city, county or postal code).
As part of our security checks you may be contacted by ReD who conduct security checks on our behalf. They may ask you to confirm certain elements of your order which may include the billing address, however they will never ask for your full credit card details.
If you have any queries, please visit their website https://www.aciworldwide.com/products/aci-red-shield/ or contact them on 01483 728 700 (local rate).
ReD is a registered company. Their registered company address is: ReD Europe, ReD House, Brookwood, Surrey GU24 0BL.
We may cancel any order if fraudulent activity is suspected and may refuse to process subsequent orders from customers with a previous fraudulent order history. If we are unable to contact you via the telephone number or email address you provided with your order within 3 days we reserve the right to cancel your order. (In this circumstance; a full refund will be actioned to the original payment method).
The sale of your order will appear on your credit card statement as 'www.jackwills.com'. We reserve the right to request additional proof of billing information. If you think the amount of a sale related to an order at JackWills.com is incorrect, please email us or call us on 0333 014 2020.
Payment can be made by Visa, Visa Electron, MasterCard, Delta, Maestro debit cards and PayPal. Payment will be debited and cleared from your account upon receipt of your order by Jack Wills. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Jack Wills, we will not be liable for any delay or non-delivery.
We take all reasonable care to make our Site as secure as we can make it. All credit card transactions on this site are processed using Barclays Bank Merchant Services, a secure online payment gateway that encrypts your card details in a secure host environment. We will also give you the opportunity to securely store your credit card details on our systems. These details will be fully encrypted and only used to process card transactions.
To help ensure that your shopping experience is safe, simple and secure Jack Wills uses Secure Socket Layer (SSL) technology.
Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
Jack Wills will store a record of your transactions for a minimum of one year.
We always aim to deliver within the time frame set out on our website, relevant to time you place your order.
During very busy periods or in due to unforeseen circumstances outside of our control; for example extreme weather or postal strikes, we may need to extend our delivery window. In these circumstances we will do our utmost to deliver your orders as soon as possible.
We offer next day delivery if ordered before 8:30pm Sunday – Friday and any order placed on Saturday will aim to be delivered the following Tuesday. We do not deliver on Bank Holidays.
We are happy to offer a refund or exchange on any Jack Wills product purchased, provided it is returned in perfect condition (unwashed and unworn) together with a valid receipt within 28 days of purchase. Refunds are not offered on Gift Cards, however we are happy to exchange to the value purchased. Gift cards and E-Vouchers are valid for one year from date of issue. Due to hygiene reasons undergarments and tights cannot be exchanged or refunded. This does not affect your Statutory Rights.
Jack Wills uses a standard pricing policy for the UK and Channel Islands which ensures that all of our customers are charged the same price, regardless of where they live. We do not offer VAT refunds on orders delivered to the Channel Islands. All total prices for goods displayed on the checkout page represent the total price payable by the customer for those items, regardless of the address for delivery. For EU deliveries, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment. These customers will pay the same price for the item as a customer placing an order for delivery to the EU. Other components of the total price at the checkout, including delivery charge, may vary for each customer.
GIFT CARD / GIFT VOUCHERS
The Jack Wills Gift Card / Voucher is available for purchase online at www.jackwills.com, in Jack Wills stores and via the Customer Services Team.
The Jack Wills Gift Card/Voucher can be used to purchase goods at any Jack Wills store, online at www.jackwills.com and via the Customer Services Team. To find your nearest store, please visit our website.
Gift Cards and Vouchers are not redeemable in any Jack Wills concessions.
The pin number on the card/voucher will be required when using them in store, online or via Customer Services.
The Jack Wills Gift Card/Voucher is not a cheque guarantee, credit or charge card.
The minimum amount to activate The Jack Wills Gift Card/Voucher is £10 and the maximum amount that can be on a card is £500.
You can check the balance of your card or voucher in store, online or via Customer Services on 0333 014 2020.
When you use The Jack Wills Gift Card/Voucher, the amount of your purchase will be deducted from the balance on the card. Change will not be given. The balance may be applied to future purchases.
Your card or voucher can only be redeemed in a country operating in the same currency as that of the country where you originally purchased the voucher.
When returning goods purchased with a Gift Card or Voucher, you will be credited with a Gift Card or Voucher to the value of the one used in the original transaction. The cashier will refund the balance back onto the original Gift Card or Voucher. If the card used in the original purchase is unavailable, the cashier will refund the balance back onto a new card or paper equivalent.
Gift Cards or Vouchers purchased online with other product will be dispatched separately from product ordered at the same time.
For partially redeemed Gift Vouchers in the old paper format, the store will load any remaining balance onto a Gift Card.
For fully redeemed PDF vouchers or paper vouchers where no outstanding balance remains, the cashier reserves the right to retain the voucher.
Jack Wills reserves the right to occasionally issue paper versions of the Gift Card or Voucher should the card itself be unavailable. They will be redeemable in store, online and via Customer Services.
The Jack Wills Gift Card is valid for 12 months from date of issue only. After this period the card will automatically expire and the balance on the card will be forfeited.
Jack Wills reserves the right to amend these terms and conditions and / or discontinue the voucher at anytime. This does not affect your statutory rights.
The Jack Wills Gift Card/Voucher cannot be redeemed or exchanged for cash or vouchers
The Jack Wills Gift Card/Voucher is non-refundable and non-transferable.
Please treat this card or voucher as cash. Jack Wills will not accept any liability for lost, stolen or damaged vouchers. However you are able to register your Gift Card or Voucher online to protect any unspent balances in the event your voucher is lost or stolen. In which case we will cancel your original Gift Card or Voucher making it invalid, and re-issue you with a replacement.
Please note that all Gift Cards & Gift Vouchers are subject to security checks. For more information, please see 'ACCEPTANCE OF YOUR ORDER' for full details.
Jack Wills will cancel the value of the Gift Card/Voucher if we fail to receive payment from the purchaser's bank or card company for the initial purchase of the card. Further action may be taken where the fraudulent use of a credit card is suspected. All refunds / exchanges of goods purchased with the Jack Wills Gift Card/Voucher will be made in accordance with Jack Wills refund policy. This does not affect your statutory rights
Jack Wills reserves the right to add to or amend these terms and conditions from time to time, where we consider it reasonable and necessary to do so for security, regulatory or other legal reasons. Reasonable notice will be given where possible. The current conditions will be available at all times at www.jackwills.com
Jack Wills reserves the right to refuse to accept a Gift Card in payment or part payment of any item where it reasonably suspects that the card or any amount on it may have been stolen, tampered with, duplicated or obtained in another illegal way.
Gift Cards and Vouchers will be subject to verification at time of presentation and each individual retailer reserves the right not to accept any cards or paper vouchers that have or appear to have been forged, damaged, defaced or otherwise tampered with.
Tickets purchased cannot be transferred, exchanged, returned or refunded unless the event is cancelled. No duplicate tickets will be issued to replace lost or stolen tickets. By ordering, you agree that the tickets are for the personal use of you and your party only, and will not be resold.
INTELLECTUAL PROPERTIES RIGHTS
You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights relating to the Content as herein described, including Jack Wills Software and all HTML and other code contained in this Site, shall remain at all times vested in Jack Wills and / or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by Jack Wills and / or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
In addition to the Intellectual property rights mentioned above, Content is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Jack Wills tries to ensure that the information on this site is accurate and complete. Jack Wills does not warrant or represent that Jack Wills' Content is accurate, error-free or reliable or that your use of Jack Wills' Content will not infringe rights of third parties. Your use of the Web Site is at your risk. Jack Wills does not warrant that the functional aspects of the Web Site or Jack Wills' Content will be error free or that this Web Site, Jack Wills Content or the server that makes it available are free of viruses or other harmful components. If your use of this Web Site, or Jack Wills Content results in the need for servicing or replacing property, material, equipment or data, Jack Wills is not responsible for those costs. Without limiting the foregoing, everything on the Web Site is provided to you "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. Jack Wills and its suppliers make no warranties about Jack Wills Content, software text, downloads, graphics, and links, or about results to be obtained from using the Web Site. You bear the entire risk of the completeness, accuracy or usefulness of any Content found on this Site. Jack Wills reserves the right to withdraw, temporarily or permanently, any Content from this Site at any time and for any reason. Removal may be immediate and without notice. You confirm that Jack Wills is not liable to you or any third party for any such withdrawal.
NO COMMERCIAL USE
This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms and Conditions, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.
We may include hyperlinks on this Site to other websites or resources operated by parties other than Jack Wills. Jack Wills has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
While Jack Wills will use reasonable endeavours to verify the accuracy of any information it places on the Site, it makes no warranties, whether express or implied in relation to its accuracy. This Site is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to this Site, or any transaction that may be conducted on or through this Site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that this Site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, eliability of the materials. We will not be responsible or liable to you for any loss of Content or material uploaded or transmitted through this Site. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products available through this Site including but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. Nothing in these Terms and Conditions shall limit your rights as a consumer under English law.
You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this Site and any information provided to or taken from this Site by you.
You agree that, except for death and personal injury arising from our negligence, We will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under the Terms and Conditions.
At our request, you agree fully to defend, indemnify and hold harmless Jack Wills immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms and Conditions by you or any other liabilities arising out of your use of this Site, or the use by any other persons accessing this Site using your Internet account. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you hereunder.
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Jack Wills as a result of the Terms and Conditions or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Jack Wills, and we shall not be liable for any representation, act, or omission on your part.
The Terms and Conditions (as amended from time to time) constitutes the entire agreement between you and Jack Wills regarding your use of this Site, and supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and Jack Wills in relation to such matters. In the event any other rules, code of conduct, or other matter posted on this Site conflicts with the terms of the Terms and Conditions, the Terms and Conditions shall govern. No oral explanation or oral information given by any party shall alter the interpretation of the Terms and Conditions. You confirm that, in agreeing to accept the Terms and Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in the Terms and Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the Terms and Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the Terms and Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
The Terms and Conditions together with all our policies and procedures will be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
How to Avoid Counterfeit Products
We really regret that our customers can be misled by inferior imitations purporting to be genuine JW product. Please find below some guidance and advice on how to avoid counterfeits:
Genuine Jack Wills products can be purchased via the following three methods:
- One of our Stores
- Online at http://www.jackwills.com, http://www.jackwillsoutlet.com, http://www.boots.com or http://www.asos.com
- By phone with our Customer Services team (0333 014 2020)
We cannot guarantee the authenticity of Jack Wills products you may find on other websites, auction sites or in stores.
We will not accept returns for Jack Wills products purchased outside of our approved channels.
If you think you've seen counterfeit Jack Wills products, or suspicious products that are being advertised as genuine JW merchandise, we'd appreciate it if you would let us know.
Send us an email at firstname.lastname@example.org or call us on (+44) 0333 014 2020
10% off Student Discount Promotion
10% off Student discount valid on full prices products only with a valid Unidays or NUS code. Code can be used multiple times. Discount available online and in-store. UK promotion only. Offer not available at Jack Wills Outlet stores or jackwillsoutlet.com. Offer not valid in conjunction with any other offer or promotion, no cash or any other alternative will be offered. Jack Wills reserves the right to amend or change any discount terms and conditions at any time without notification.
Please note, DISCOUNT CODES cannot be used in conjunction with the Free UK Standard Delivery offer. Our standard delivery options and rates apply.
To redeem the offers enter the code supplied at checkout to receive a percentage off Jack Wills product online or show your email to redeem in stores.
Promotional code offers are valid in all UK & Ireland stores, excluding Outlet locations (Bicester Village, Gunwharf, Halifax, Kildare and Kilver Court, Cheshire Oaks), and the Jack Wills Jersey store.
Discounts can not be redeemed through the in store iPads. Jack Wills reserve the right to not accept promotions that they deem invalid or fraudulent.
To redeem a discount code please show a copy of the code in stores from either a valid Jack Wills email address or officially affiliated company of Jack Wills.
Discount codes can not be used on sale items, combined with any other offer, other discount and / or transfer to previous purchases.
Discounts can not be applied towards the purchase of charity items, event tickets or gift cards. Jack Wills reserves the right to terminate any discount code promotion without notice.
Discount promotions and offers are non transferable and can not be exchanged for cash alternatives.
Promotional code disocounts on sale products cannot be used on full prices items
Store Email Receipts
If you believe you have received an email receipt for a purchase you haven’t made, unfortunately this was probably due to human error of mistyping an email address that is similar to yours. If you have any concerns please do not hesitate to contact us at email@example.com and a member of our team will be able to help, otherwise please delete the email and have a great day.
Talk to Jack
Discount available to customers of all participating Jack Wills United Kingdom or the Republic of Ireland stores, excluding employees of Jack Wills, their family, and any other person associated with this promotion.
Purchase from one of the participating stores, visit www.jackwills.com/talktojack and complete the simple online survey to receive a validation code.
Validation code: Upon completion of the survey, a validation code will display. Make a note of this validation code and use in store or online to redeem the offer.
Discount can only be redeemed in-participating Jack Wills United Kingdom or the Republic of Ireland stores or at www.jackwills.com within two months from the date on your original receipt.
Discount cannot be redeemed in Jack Wills Outlet stores or Jack Wills Concessions.
No cash or other alternative in part or full will be offered in lieu of the specified discount. Discount is not transferable.
The validation code can only be used once and is limited to one per person.
This discount cannot be used on sale items or combined with any other offer.
This discount cannot be applied to purchases of Jack Wills Gift Vouchers / Cards.
Lost / misplaced validation codes cannot be replaced.
Entry into the promotion is on the understanding and the acceptance of these terms and conditions; completion of the survey will be deemed to be acceptance of these.
Jack Wills decision is final and binding on all matters. Jack Wills reserves the right to cancel or amend the promotion at any time.
Times of Change sign up form
Sign up to be the first to hear about the latest news, events and exclusive campaign content.
The personal details supplied (name, date of birth, gender) will not be sold to third parties. Email addresses will be added to our email database and opted in to marketing communications if you tick ‘Please send me Jack Wills email updates, special offers and promotions’. You must be aged 18 and over to sign up to our marketing communications.
Jack Wills reserves the right to amend or change any terms & conditions at any time without notification.
Promoter Jack Wills Ltd 3504842 England, Registered Offices: 22 Fore Street, Salcombe, TQ8 8ET
Offer: £10 off a minimum spend of £30.
£30 minimum spend
Use your unique code once only
UK and Ireland Promotion only
Offer not available in Jack Wills Outlet stores or jackwillsoutlet.com
Offer not valid in conjunction with any other offer or promotion, no cash or any other alternative will be offered.
If any purchases bought as part of this promotion are returned, the customer will receive a refund of the total value paid shown on their purchase receipt.
Jack Wills reserves the right to amend or change any discount terms and conditions at any time without notification.
Promoter Jack Wills Ltd 3504842 England, Registered Offices: 22 Fore Street, Salcombe, TQ8 8ET