Jack Wills Neptune Sofa

You can now return your online order in a few easy steps.

Select your preferred tracked returns service. We have print at home, paperless and collection options available.

You have 28 days to return your order from the date it’s delivered.

Exclusions apply, view our full Returns and Exchanges information here.

Our extended Christmas returns policy runs from 27th October until 5th January 2026, all items purchased online during this time can be returned for a full refund. Click here for full details