Terms & conditions

By visiting JackWills.com, you are accepting and consenting to the practices described in the Terms and Conditions. Jack Wills Limited website(s) (our "Site" or "Sites") and related services are made available to you pursuant to the following Terms and Conditions. We may modify the Terms and Conditions from time to time, and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified Terms and Conditions. Jack Wills Ltd., is a company registered under the Companies Acts (Company Number 3504842 and VAT number GB 250 0712 53) and trading as JackWills.com ("Jack Wills Limited", "we", "us", "our"). We provide this Site as a service to its customers.

For those persons wishing to use our services, they must read and agree to be bound by our policies relating to those services. In particular, we draw you attention to our policies relating to the terms of purchase and our Privacy Policy. If you are under 18, you must let your parent or guardian know about Jack Wills Privacy Policy before you register to use this Site or any of this Site's services.

Please read the Terms and Conditions and check back often. If you do not agree to any change to the Terms and Conditions, then you must immediately stop using the Site.


All of the content you see and hear on the Jack Wills Ltd. site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Jack Wills Ltd., or by third parties who have licensed their materials to Jack Wills Ltd. The entire content of Jack Wills site is copyrighted as a collective work under applicable copyright laws, and coordination, arrangement and enhancement of the content. The content of the jackwills.com web site, and the site as a whole, are intended solely for the personal, non-commercial use by the users of our site. You may download, print or store selected portions of the content, provided you (1) only use these materials for your own personal, non-commercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any content or materials is transferred to you as a result of any such activities. Jack Wills Ltd. reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this web site. Jack Wills is an internationally registered trademark. Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from Jack Wills Ltd.



Jack Wills is proud to offer 10% discount to student shoppers. Students must present a valid UNiDAYS® code when shopping in store and online. Jack Wills reserves the right to amend or withdraw the student discount at its discretion at any time or to refuse to allow any individual to claim a discount, including but not limited to cases where it deems any UNiDAYS® codes to be invalid. The student discount is non-transferable, may not be exchanged for cash. The discount cannot be used in conjunction with any other offer and applies to full price items only. The discount may not be used to purchase gift cards. Returned items will be refunded at the discounted price.
When shopping online, students may only redeem their student discount by logging in with their UNiDAYS® account. Discount excludes shipping charges. Discount is only valid on deliveries to locations that Jack Wills ships to. Should a UNiDAYS® code be used by anyone other than the intended user, the discount may be withdrawn without notice.



All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to jackwills.com on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain Jack Wills Ltd. property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Jack Wills Ltd. of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Thus, Jack Wills Ltd. will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Jack Wills Ltd. is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to the user any compensation for any Comments; or (3) to respond to any user Comments. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no Comments submitted by you to the Site will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.



At jackwills.com, our commitment is to offer convenience, service, and product availability on-line at compelling prices every day, with certain limited time offerings of merchandise at promotional prices. While merchandise offered on-line at jackwills.com will usually be priced the same as merchandise offered at our Jack Wills (UK and International) stores, in some cases, Jack Wills stores may have different prices or promotional events at different times and vice versa. We do not offer a price difference adjustment because the price has been reduced during the sale or because you have found it at a lower price in a Jack Wills store. The price paid at the time of your purchase on the website or store is final.


In an effort to protect our customers, all orders placed at jackwills.com are screened and security checked for fraud. We advise you to include a valid telephone number and email address with your order so we can contact you if we need you to confirm its authenticity. All checks are made for the security and safe shopping of our customers. We may ask you to confirm certain elements of your order which may include the billing or delivery address. We will never ask you for full credit / debit card details. Although it is rare that it would be necessary for us to cancel an order, we reserve the right to refuse any orders from a customer where the following situations are applicable:

Incorrect credit/debit card number, expiration date or security code.

Incorrect billing information (billing information you provide is different from information your credit card company/ bank has on record).

Insufficient/incorrect shipping address (street, town/city, county or postal code).

Fraudulent information.


As part of our security checks you may be contacted by ReD who conduct security checks on our behalf. They may ask you to confirm certain elements of your order which may include the billing address, however they will never ask for your full credit card details.

If you have any queries, please visit their website https://www.aciworldwide.com/products/aci-red-shield/ or contact them on 01483 728 700 (local rate).

ReD is a registered company. Their registered company address is: ReD Europe, ReD House, Brookwood, Surrey GU24 0BL.

We may cancel any order if fraudulent activity is suspected and may refuse to process subsequent orders from customers with a previous fraudulent order history. If we are unable to contact you via the telephone number or email address you provided with your order within 3 days we reserve the right to cancel your order. (In this circumstance; a full refund will be actioned to the original payment method).

The sale of your order will appear on your credit card statement as 'www.jackwills.com'. We reserve the right to request additional proof of billing information. If you think the amount of a sale related to an order at JackWills.com is incorrect, please email us or call us on 0333 014 2020.



We accept payment from Visa & MasterCard, AMEX, Visa Electron, Maestro, Switch, Delta and PayPal.  For Maestro/Switch & MasterCard payments you will be asked to enter your internet SecureCode password used for online transactions. Unfortunately without a valid password, we will not be able to authorise your card, and your order will be incomplete. 



At jackwills.com we aim to offer a prompt delivery service on all orders. We ship from both our Distribution Centre and stores in the US, and from the UK. The majority of orders will be from within the US using UPS. Should your order be sent from the UK we ship with Fedex. Any order losses or damage incurred whilst with our shipping partners will be investigated, prior to replacement goods being dispatched. If an item is sent to an address that you specified when ordering which turns out to be incorrect, we are not liable if this item does not reach you: you must aim to retrieve the item/s independently. Whilst we have confidently selected our courier, jackwills.com cannot be accountable for any delays incurred whilst in transit with Fed Ex or UPS. Any orders placed over the weekend or on a bank holiday will not be processed or dispatched until the next business day. Please note that Jack Wills Ltd. is not be responsible for any import duties incurred. Need any help? Get in touch.



We have done our best to display as accurately as possible the colors of the products shown on the jackwills.com web site. However, because the colors you see will depend on your monitor settings, we cannot guarantee that your monitor's display of any color will be accurate. Please also note that in rare instances, product composition may slightly vary for our USA customers. This in no way effects the quality of any of our products, but should you require further information, please contact our team, who will be more than happy to answer any questions.



The information on the jackwills.com web site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your jackwills.com purchase you may return it to us, subject to our Returns Policy.



In the event a jackwills.com product is listed at an incorrect price due to typographical error or systems error, jackwills.com shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price. jackwills.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, jackwills.com shall issue a refund to your credit card account to the amount of the incorrect price charged.



These terms and conditions are applicable to you upon your accessing the site/ or completing the registration or shopping process. These terms and conditions, or any of them, may be terminated by jackwills.com without notice at any time for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.



jackwills.com may deliver notice to you by means of electronic mail, a general notice on the site, or by written communication delivered by first class mail to your address on record in jackwills.com account information

By accessing and using the jackwills.com web site, you agree that your access to and use of the jackwills.com web site is subject to these Terms and Conditions, as well as all applicable laws, as governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.



Harassment in any manner or form of the site, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including Jack Wills Limited, or other licensed employee, host, or representative as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organization. Please note that you must be 18 years or older to register with the Site and to purchase goods from the Site. By registering to use the Site you warrant that you are aged 18 years of age or older.



Jack Wills Ltd. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Jack Wills Ltd. has been advised of the possibility of damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.



Gift Vouchers can be used online and in store.

Jack Wills is a registered trademark of Jack Wills Ltd. 22 Fore Street, Salcombe, TQ8 8ET.

Registered in England. Company No: 3504842



Promotion Codes are only valid on the website www.jackwills.com or via mail order telephone line and are not redeemable in stores. Terms & Conditions: - All Promotion codes will be subject to verification at time of presentation and Jack Wills retailer reserves the right to withdraw promotion codes at any given time. - Promotion codes cannot be used in conjunction with any other offer and may be redeemed only once per transaction. - All Jack Wills online promotion codes can be redeemed on goods of a higher value on payment of the difference. - Jack Wills promotion codes cannot be exchanged for cash or for goods already supplied or ordered. - Jack Wills normal terms and conditions of purchase (as varied by these terms and conditions) apply to items purchased with a promotion code. - Promotion code transactions will be charged standard posting & packing (where applicable). - All purchases via our website or telesales are subject to payment authorization. - All orders are subject to security checks. NB: Some security checks may delay the dispatch of your order. - The promotion code is and shall remain the property of Jack Wills and is not for resale or publications.


Talk to Jack

Discount available to customers of all participating Jack Wills United States stores, excluding employees of Jack Wills, their family, and any other person associated with this promotion.

Purchase from one of the participating stores, visit www.jackwills.com/en-us/talktojack and complete the simple online survey to receive a validation code.

Validation code: Upon completion of the survey, a validation code will display. Make a note of this validation code and use in store or online to redeem the offer.

Discount can only be redeemed in-participating Jack Wills United States stores or at www.jackwills.com/en-us/ within two months from the date on your original receipt.

Discount cannot be redeemed in Jack Wills Outlet stores or Jack Wills Concessions.

No cash or other alternative in part or full will be offered in lieu of the specified discount. Discount is not transferable.

The validation code can only be used once and is limited to one per person.

This discount cannot be used on sale items or combined with any other offer.

This discount cannot be applied to purchases of Jack Wills Gift Vouchers / Cards.

Lost / misplaced validation codes cannot be replaced.

Entry into the promotion is on the understanding and the acceptance of these terms and conditions; completion of the survey will be deemed to be acceptance of these.

Jack Wills decision is final and binding on all matters. Jack Wills reserves the right to cancel or amend the promotion at any time.



We are updating our systems from 28th June – 2nd July and will be extending our Standard Delivery policy to 12 working days. We apologise for any inconvenience this may cause. To track your parcel simply enter your tracking reference number into www.yodel.co.uk or contact our Customer Experience Team on 0333 014 2020 for further assistance.


4th July Promo

Offer: 25% off everything for a limited time only. Valid online at www.jackwills.com/en-us/. No promotional code is required. Not valid on sale. Promotion cannot be combined with any other offer, including student discount, and / or transferred to previous purchases. Discounts cannot be applied towards the purchase of gift cards. Jack Wills reserves the right to terminate any discount promotion without notice. Discount promotions and offers are non-transferable and cannot be exchanged for cash alternatives. If any purchases bought as part of this promotion are returned, the customer will receive a refund of the total value paid shown on their purchase receipt. Jack Wills reserves the right to amend or change any terms & conditions at any time without notification. Promoter Jack Wills Ltd 3504842 England, Registered Offices: 22 Fore Street, Salcombe, TQ8 8ET