Search for your country of choice to see if we deliver to you.
How can I track my delivery?
Your parcel is shipped by OCS Worldwide and the tracking number begins with 'JA8'. You can track you order on their website https://www.ocsworldwide.co.uk/Tracking.aspx.
To check your order's progress, provided you checked out using your registered Jack Wills account, all you need to do is log back into your account on jackwills.com and click Order History. This will allow you to see the current status of your order.
I have just placed an order, can I amend it?
Once you have checked out and your order has been confirmed you won't be able to make any changes to your order so please make sure that everything is correct before clicking the Confirm button. For details on deliveries and returns, please see the relevant tabs above.
I've only received part of my order, what's happened to the rest of it?
Don't worry, we regularly dispatch orders in multiple packages as we send items from different locations. You'll only be charged once for the postage, of course. Each time we dispatch something we'll send you an email to let you know what's been sent.
How do I know when my order has been dispatched?
Once we've dispatched your items, we'll send you an email to the email address you used to place the order. Occasionally we dispatch items separately so you may get more than one email. But we only charge once for postage, no matter how many packages your order is split into. Just so you know, any orders placed over the weekend or on a Bank Holiday will not be dispatched until the next working day. Please note that if you selected Click & Collect on your order you will not recieve a dispatch email, but we will let you know as soon as it's ready to pick up from store.