Click to view options for UK and international delivery.
|UK Standard Delivery||3 - 5 working days
||FREE over £49
|UK Next Day Delivery
To qualify for Next Day Delivery, order before 10:00pm Sunday to Friday. Orders placed on Saturdays or Bank Holidays will be delivered the next working day.
|Click & Collect Instore||1 - 5 working days||FREE|
|Click & Collect HubBox
Over 2000+ convenient HubBox locations.
|1 - 5 working days||£3.95|
Search for your country of choice to see if we deliver to you.
How can I track my delivery?
To track your parcel simply enter your tracking reference number into www.royalmail.com/track-your-item. We also use OCS and FedEx depending on where your item is being shipped to, which can also be tracked via their websites.
To check your order's progress, provided you checked out using your registered Jack Wills account, all you need to do is log back into your account on www.jackwills.com and click Order History. This will allow you to see the current status of your order.
Please note that there can be a delay in our courier's tracking system in picking up consignment numbers. If you've received an email saying your order’s been dispatched, but it’s not showing up on their system, don't panic. Just give it 24 hours and try again.
I have just placed an order, can I amend it?
Once you have checked out and your order has been confirmed you won't be able to make any changes to your order so please make sure that everything is correct before clicking the Confirm button. For details on deliveries and returns, please see the relevant tabs above.
I've only received part of my order, what's happened to the rest of it?
Don't worry, we regularly dispatch orders in multiple packages as we send items from different locations. You'll only be charged once for the postage, of course. Each time we dispatch something we'll send you an email to let you know what's been sent.
How do I know when my order has been dispatched?
Once we've dispatched your items, we'll send you an email to the email address you used to place the order. Occasionally we dispatch items separately so you may get more than one email. But we only charge once for postage, no matter how many packages your order is split into. Just so you know, any orders placed over the weekend or on a Bank Holiday will not be dispatched until the next working day. Please note that if you selected Click & Collect on your order you will not recieve a dispatch email, but we will let you know as soon as it's ready to pick up from store.
Are there any postcode restrictions for Next day delivery?
We offer next day delivery on orders placed before 10pm. However, there are postcode restrictions in some areas where next day delivery is not possible: