Our Customer Services team will be happy to help you.

Call us Toll Free on 1 866 280 9963
(This number is free if dialled from a land-line phone within the United States but will incur mobile airtime charges for cellular phones.)

Monday to Friday, 3am - 7pm (EST), 12am - 4pm (PST)

Saturday, 5am - 6pm (EST), 2am - 3pm (PST)

Sunday, 6am - 6pm (EST), 3am - 3pm (PST)

If you are unable to get through to us during this time leave a message and we will get back to you.


We check all our emails regularly and will respond as soon as possible.

For All Enquiries, please email jack


You can follow our Customer Services Team at JackWills_Help. Tweet your queries to @JackWills_Help


The contact details and opening hours of individual stores can be found using our Store Locator.