Frequently Asked Questions

Is it safe to order online?

We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details.

This means information passed between your computer and our website cannot be read in the event someone intercepts it.
 

 

Fraud protection and payment info

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. If successful your card will be charged immediately.

Additionally, for your protection, orders are fraud screened. We deeply encourage you to enter your details as accurately as possible to ensure your order is fully successful. (Please note your order acknowledgement email is not confirmation of this, but solely that your order has been received).

If for any reason your order is unsuccessful, we will attempt to contact you via the provided contact information. Any delay during this stage is exempt from our delivery time estimates.

How do I use my gift voucher online?

To use a Jack Wills online gift voucher simply enter your unique Gift Voucher/ Gift Card code exactly as you see it into the relevant Gift Voucher box at checkout, click the apply the code button and your order total will automatically update with the promotion code value subtracted.

What are the delivery options?

We offer UK standard, UK premium and International delivery options.

Our normal estimated delivery times are:

• - Premium Delivery: 1-2 working days
• - Standard Delivery: 2-4 working days
• - Gift Vouchers/ Gift Cards 1-3 working days

Sale and Clearance items can occasionally take a little bit longer to be delivered than non-sale items.

Estimated delivery times during the Sale:

• - Premium Delivery: 3-5 working days
• - Standard Delivery: 6-10 working days

However, we always do our best to get your order to you as quickly as possible.

What is the returns policy?

You can exchange or refund any unworn, unwashed items by mailing the item back to us or by taking it back to a Jack Wills store within 28 days of purchase.

Please ensure that items are in their original condition with a copy of the original invoice.