Contact Us

Call us on 0845 262 5225 and our Customer Services team will be happy to help you.

Our phone-lines are open during
the following hours (GMT):

Monday to Friday 8am-8pm
Saturday 10am - 6pm
Sunday 11am-6pm

Alternatively, you can write to us at:

Jack Wills Customer Services
Unit 4, Ockham Drive
Greenford
Middlesex
UB6 0FD

 If you prefer, you can email us at any of the following addresses. We check all our emails regularly, and will respond to your query as soon as possible.

For General Enquiries, please email jack@jackwills.com

For Order Status Enquiries, please email orderstatus@jackwills.com

For Returns Enquiries, please email returns@jackwills.com

You can follow our Customer Services Team at JackWills_Help. Tweet your queries to @JackWills_Help.

The contact details and opening hours of individual stores can be found using our Store Locator.