Brand Protection

At Jack Wills, we are committed to providing our customers with products of the highest quality. It seems, however, that some people like our products so much that they produce and sell imitations of our products. We do not approve of these fakes and copycats.

Counterfeiting is a criminal activity and can warrant legal action. Copycat products are just as bad. Our reputation for high quality is important to us, and the unauthorised use of our brand name and image to produce and sell counterfeit or copycat Jack Wills products is unacceptable. These products are often mistaken for the genuine article, and are usually of inferior quality.

As such, we will not tolerate those who deal in counterfeit or copycat Jack Wills products. Where appropriate, we will pursue all legal remedies that are available to us to prevent counterfeiting of Jack Wills products and misuse of our brand and designs. Where we deem it necessary, we will not hesitate to commence legal proceedings, nor to involve Trading Standards.

Protecting our brand is of paramount importance to us. If you have any information regarding counterfeit Jack Wills products and/or misuse of our brand or designs, or of suspicious products that are being advertised as genuine Jack Wills merchandise, please let us know.

You can call us on 0845 262 5225 or email us at counterfeit@jackwills.com[acd1] . We appreciate your help.

At present, we're aware of the following counterfeit websites claiming to offer genuine Jack Wills products. We strongly advise you NOT to purchase from the following sites:

http://www.jackwills.eu.com

Frequently Asked Questions

How do I make sure I'm buying legitimate Jack Wills products?

In order to ensure that you are buying genuine Jack Wills merchandise, please purchase your products in one of the following three ways:

1. At one of our stores
2. Online at www.jackwills.com or www.jackwillsoutlet.com
3. By calling our Customer Services team to place an order over the phone; please call 0845 262 5225

Although you may find Jack Wills products on other websites, auction sites or in stores, you can only be sure that you are purchasing legitimate products when you purchase through one of the channels outlined above.. You can find our stores in the United Kingdom, Ireland, the United States and Hong Kong. Find your nearest store using our online Store Locator. If you see a Jack Wills store that is not listed in our Store Locator section, or if you find Jack Wills products for sale in a different store, beware of the authenticity of the products.

Can I return Jack Wills items that I buy on eBay?

No. Jack Wills guarantees all of its products but only if you buy it from us. We do not support items that are purchased outside of the ways described above.

What are you doing to fight counterfeiters?

Everything we can. Where appropriate, we will pursue all legal remedies that are available to us, including commencing legal proceedings or involving Trading Standards where we think this is necessary, to prevent counterfeiting of Jack Wills products and misuse of our brand and designs.

If you think you've seen counterfeit Jack Wills products, please let us know. Send us an email at counterfeit@jackwills.com or call us at 0845 262 5225.