Contact Us


Our Customer Services team will be happy to help you, please call 0845 262 5225 or 0208 747 7601 (Please note, a standard 0845 call charge of 5 pence per minute will apply on top of your phone company's access charge.) 

  • Monday - Friday, 8am - 10pm
  • Saturday, 9am - 10pm
  • Sunday, 9am - 10pm

If you are unable to get through to us during this time, leave a message and we will get back to you.


You can write to us at:

  • Jack Wills Customer Services
  • Unit 4 Greenford Park
  • Ockham Drive
  • Greenford
  • UB6 0FD


For All Enquiries, please email


You can follow our Customer Services Team at JackWills_Help. Tweet your queries to @JackWills_Help


The contact details and opening hours of individual stores can be found using our Store Locator.